All BLACK MOON items purchased online are eligible for exchange, refund or store credit with 7 days of receipt of your order. All items must be returned in their original condition, unworn, unused with all original tags and packaging.
In the event these requirements are not meet, BLACK MOON reserves the right to reject the return. The customer is responsible for any return shipping costs, or any additional fees in the case of international purchases.
How to return
Please email firstname.lastname@example.org to request a return, further information will be given at this point. If you need help with your return, please do not hesitate to contact email@example.com and we will take care of you.
BLACK MOON recommends using a return shipping method which insures items in transit as BLACK MOON can not be responsible for items damaged, lost or stolen during transit.
Returns will be assessed and, if accepted, refunds will be credited back to the original method of payment less the shipping charge. The funds may take 3 - 5 business days to show in your transaction records.